Frequently Asked Questions

Why does my water smell?

Look inside tank.make sure there are no dead birds or rodents.

How do I get rid of Algae?

Use BioGuard® Burn out Extreme to remove algae nutrients, then BioGuard® MSA ™ II.

Why is my water cloudy?

Check your filtration and circulation system
Check the chlorine level
Check the pH and Total Alkalinity
Check for Algae

Why is my pool water discoloured?

If your pool water is discoloured yet clear, it is often caused by metals dissolved in the water. Water can turn green, reddish-brown, grey or even coffee-brown in the presence of metals such as manganese, copper or iron

Why won't my pump stop running?

Check water level in tank.
Check pressure tank on pump for pre cahrge pressure.

Why is there no water coming out of my tap?

Check that the pump is still running.
Check the house fuse.
Check water level in tank.

Can't find the answer on our website?

Click here to contact our friendly team and we will do our best to help with your enquiry.

Downloadable PDFs

Pool Care Booklet
Spa Care Booklet

Contact - tel: +64 (0)9 425 9100 | fax: +64 (0)9 425 9140 | Address: 31 Woodcocks Road, Warkworth